Our Reviews
With over 1,400 five-star reviews on Google and Trustist, Home Counties Loft Ladders is proud to be the region’s most recommended loft ladder and boarding specialist. See what our happy customers have to say.
What Our Customers Say
Posted onTrustindex verifies that the original source of the review is Google. Oh my goodness! I was simply blown away by the kindness, understanding, service and the offer to expedite the job due to our circumstances. The team were simply the loveliest people I have come across in a long time. Daisy was super polite, delightful and understanding, taking care of our inquiry straight away. Time was taken to quickly assess the situation and offer very useful guidance. They did not try to sell me a product that I didn't need and they explained everything in a manner that I could easily understand. Adrian, called me the same day I placed my inquiry and went above and beyond to offer help and support us. To slot us in next day, was simply above and beyond. Brad, the fitter, was fabulous. He work efficiently, tidied up and even vacuumed my carpets, all whilst being super polite and offering minimal disruption. They say you only know of loft ladders when you need one, but I wish I had met this team earlier and would welcome them anytime, highly recommending them to anyone who would need a loft ladder. Truly a brilliant, hassle free experience with a high quality product! I couldn't recommend them highly enough!Posted onTrustindex verifies that the original source of the review is Google. I have already spoken to Becky in the office to say what a fantastic job Sam and Joe did on our loft hatch and boarding out our loft area. Very professional and efficient. I was really surprised at how tidy the guys left everything. Thank you! I will definitely be recommending Home Counties Lofts Ladders to friends and family!Posted onTrustindex verifies that the original source of the review is Google. Fantastic service from Home Counties Loft Ladders Ltd, to install a ladder and board my loft. Following the initial survey, and scheduling with a call from their office, team arrived on time, friendly and professional throughout, and completed much quicker than I expected. Left everything nice and tidy. Highly recommended!!Posted onTrustindex verifies that the original source of the review is Google. We had a fantastic experience from start to finish. The initial visit and quoting process was clear and easy. The fitting was booked in very quickly and all was done within a week. The fitter did a great job and left everything very tidy. We are really pleased and would certainly recommend to our friends and family.Posted onTrustindex verifies that the original source of the review is Google. Great experience from start to finish. Everything was professional and friendly with the fitters really helpful. Jaime who came to review and quote was very helpful with ideas. All completed to a high standard. Very pleased.Posted onTrustindex verifies that the original source of the review is Google. A great experience start to finish. Detailed quote fully explained, great fitters (tidy and communicated well).Posted onTrustindex verifies that the original source of the review is Google. Really pleased with our new loft ladder. The work was carried out 10 days after the quote. The fitter was incredibly well organised and cleaned up everywhere, it was all fitted in 4 hours. It works very well and makes getting into the loft a lot safer. I would definitely recommend them.Posted onTrustindex verifies that the original source of the review is Google. We had a loft ladder installed by Home Counties and they did a fantastic job. Dean, who did the bulk of the work, is a real perfectionist, went the extra mile to make everything look good, and was fastidious in cleaning up before he left! The ladder itself is very good quality - very sturdy and professionally fitted. Would definitely recommend to anyone, particularly as the regs have changed regarding boilers in lofts since 2024 (which is why we had the work done).Posted onTrustindex verifies that the original source of the review is Google. Sam & Joe did a phenomenal job on our loft. Tidy, timely and helpful. Couldn't recommend them highly enough. The whole process with Home Counties was seamless. See photos for their work!Posted onTrustindex verifies that the original source of the review is Google. Lovely experience from start to finish. Everybody involved was nice to deal with, starting with booking the quote, right through to the final product. Getting the quote was quick and then easily able to sort out a convenient time for the job to start. We had Antony and Lewis doing the work and they were great - friendly, polite, tidy and obviously skilled. Really happy with the final product of boarding, new hatch and ladder installation. Highly recommend!